Our Process for Shipping and Returns
At TMC Woodworking, we prioritize delivering your purchases in a timely manner and
maintaining the highest quality standards. However, the unpredictable nature of logistics may
sometimes lead to unexpected delays. We appreciate your understanding and patience during
such times.
Shipping Process:
1. Order Placement: Once you've selected your desired products and completed the checkout process, your order is logged into our system for processing.
2. Processing Time: Under standard conditions, it takes 7 to 10 business days to process orders. Please note that this does not include weekends or public holidays.
3. Transit Time: If the products are shipped from out-of-province or internationally, transit times can extend up to 60 days due to customs procedures, international transit times, and other unforeseen delays.
4. Delivery: After clearing customs, your package will be delivered to your specified
shipping address.
Please note that due to ongoing global supply chain disruptions and labor shortages, we cannot
always guarantee specific delivery dates. We thank you for your understanding and assure you
that we will do our best to expedite your order.
Return Process:
1. Initiation: To start a return, visit our website's return section, identify the item(s) you wish to return, and state the reason for the return.
2. Approval: After reviewing your return request and receiving any applicable information, we'll send an approval notification along with a return shipping label via email.
3. Shipping: Print the label, affix it to your package, and drop off the package at the designated carrier’s location. Please note that the cost of return shipping will be borne by you, the customer.
4. Inspection: Upon receipt of your returned item(s), we will inspect the goods. If the item is in its original packaging, undamaged, and/ or unused, we will process your return.
5. Refund: After successful inspection, we will refund the purchase price (excluding any incurred shipping costs) to the original payment method used during purchase. Refunds will not be issued whatsoever until satisfaction of these terms. If the product is returned and does not meet the requirements for a refund we will make you items available for pick up or deliver them back to you at your expense.
Shipping and Return Policies:
By purchasing from our website, you agree to our shipping and returns policies. We encourage you to review these policies periodically for any updates or changes.
Refund Policy related to Shipping Delays:
In cases where refunds are requested due to shipping delays, please note that our policy stipulates that refunds may not be issued until the 8 week timeframe has been breached from the date it was shipped from the warehouse. Furthermore, any shipping costs incurred will not be refunded as these are costs already borne by the company.
We appreciate your understanding and cooperation in these matters. Should you have any queries or concerns regarding our shipping and returns policies, please do not hesitate to reach out to us.