Comprehensive Shipping & Returns Policy and Procedures
At TMC Woodworking, we aim to deliver superior craftsmanship and value to our customers. To ensure transparency and mutual understanding, we have outlined the following shipping, returns, and refund policies. These terms serve to protect both our customers and our business by clearly defining conditions, limiting liability, and ensuring fairness in all transactions.
Shipping Policy
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Order Placement
Once a customer selects their desired products and completes checkout, the order is entered into our system for processing. -
Processing Time
Orders are processed within 7 to 10 business days for in-stock items, excluding weekends and public holidays. For items shipped from our manufacturing partners located out-of-province, internationally, or overseas, processing times may increase. Estimated timelines will be provided in such instances, but delays caused by external factors are beyond our reasonable control. -
Transit Time
For out-of-province or international shipments, transit times may extend up to 60 to 90 days, depending on customs, international protocols, and potential disruptions. Customers must acknowledge and agree that such variations are inherent to the affordability and competitive pricing we offer. -
Delivery
After customs clearance, items will be delivered according to the shipping address or details agreed upon during purchase. Delays caused by supply chain disruptions, customs clearance, or third-party carriers are beyond TMC Woodworking's control. Specific delivery dates are therefore not guaranteed, but we strive to expedite all deliveries as much as possible. -
Ongoing Challenges
Global labor shortages and supply chain issues continue to impact logistics worldwide. Customers are encouraged to consider such potential delays as reasonable trade-offs for the quality and affordability we provide in our products.
Return Policy
We uphold high standards of craftsmanship and service. However, due to the unique nature of certain products and operational constraints, the following terms and conditions apply concerning returns and refunds.
Non-Refundable Items
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Custom Orders
- Products that are customized, personalized, or made-to-order require a non-refundable deposit of at least 50% of the total price before production commences.
- If full payment is made, the non-refundable portion constitutes 50% of the order value to cover the materials, labor, and other resources dedicated specifically to these products.
- Custom orders are excluded from our general return policy and are ineligible for refunds under any circumstances, including disputes filed through credit card chargebacks or merchant policies.
- By placing a custom order, customers explicitly agree to these terms and acknowledge the non-refundable nature of such transactions.
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Discounted Items
- Products sold at a discount or under a promotional offer are final sale and non-refundable. These pricing adjustments reflect a final-sale agreement, which customers accept at the point of purchase.
- Refund or return requests for such items will not be entertained, regardless of whether initiated through credit card chargeback or merchant dispute channels.
Return Process for Eligible Items
Customers may return eligible items by following these steps and terms:
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Initiation
Customers must complete the return request form available on our website, specifying the items and reasons for the return. -
Approval
Once the return request is reviewed and approved, a return shipping label will be issued. -
Shipping Costs
All return shipping costs are the responsibility of the customer and are non-refundable. -
Item Condition
All returned products must be unused, undamaged, and in their original packaging. Items that fail to meet these criteria will not qualify for a refund. -
Refunds
Refunds for eligible returns will be issued as follows:- Refunds will exclude third-party payment system fees incurred during the transaction, as these are costs already paid by TMC Woodworking to external providers (e.g., credit card processing fees).
- Refunds will also be subject to a 15% administrative fee to cover the processing of the return and restocking logistics.
- A restocking fee will apply where applicable, depending on the nature and condition of the returned item.
- Shipping fees, including both initial and return shipping costs, are non-refundable.
Refund Policy for Shipping Delays
Refunds arising from shipping delays will only be considered once the standard 60-day (domestic) or 90-day (international) shipping timeframe has been exceeded. Refunds in such cases will exclude all associated costs, including shipping fees, third-party payment system fees, restocking fees, and administrative fees.
Limitation of Liability
- TMC Woodworking limits liability for all non-refundable items, including custom orders, discounted items, and their associated deposits or payments. Customers agree that these terms supersede any contradictory provisions of credit card merchant rules or dispute mechanisms.
- Delays caused by third-party carriers, customs processes, or supply chain issues are explicitly beyond TMC Woodworking's control, and customers must acknowledge this when placing an order.
- Under no circumstances will TMC Woodworking's liability exceed the total value of the product purchased, excluding non-refundable costs.
- Refunds of any kind are strictly limited to the terms outlined in this policy. External fees, including payment system fees and logistical costs, cannot and will not be refunded under any conditions.
Legal Justification for Non-Refundable Policies
The non-refundable nature of certain items and fees is justified by the underlying costs associated with their production, pricing structure, and fulfillment. Custom orders are tailored specifically to the individual requirements of customers, making them unsellable to others. Discounted items reflect significant cost adjustments and are sold on a final-sale basis. Advance payments and administrative fees ensure the business can mitigate risks associated with cancellations and wasted resources.
By completing a purchase, you explicitly agree to these terms and acknowledge their legal validity, even under circumstances involving disputes initiated via third-party payment systems or chargebacks.
General Terms
By using TMC Woodworking’s website or purchasing its products, you unconditionally agree to abide by all shipping, return, and refund policies outlined herein. These policies may be updated periodically to reflect current practices or legal requirements. Continued use of the website or services will constitute acceptance of any changes.
We appreciate your understanding and cooperation in maintaining a transparent, fair, and mutually beneficial relationship. Should you have any questions or require clarification on any aspect of these policies, please feel free to contact us directly for assistance.